Entrepreneur Business Idea – Develop a Small Business Customer Support Company

This article is about creating a business opportunity for a small business customer support center. Many small businesses have a product that occasionally requires customer support, yet their is not enough money in the business to run a full time call center on its own. This is where your business will come in. Read on to find out how you can create a customer support business to support many local and national small businesses.

By developing a customer support center, you will have the 800-numbers of multiple businesses routed through your call center. Using special software, the number of the client shows up with the business information, so that the person answering the phone knows which business they are representing for that call.

The companies that hire you will provide FAQ information about their products and services. Many of these questions will be able to be solves by the call center employees and the contractual agreement between the groups will decide how much leeway the operator will have for allowing returns or changing orders on the spot.

These people can also take phone messages as if you were out of the office, even though you don’t work in the same building or even the same state. Many of these call centers have been located overseas, but customers are getting fed up with language barriers and the general lack of understanding about the problems. Due to these current issues, this would be a great time to establish yourself as a domestic call center, and come up with more capabilities that you can handle for the clients.

Cleveland, Ohio Downtown Hotels

Located a mile from the famous Rock and Roll Hall of Fame, this hotel in the downtown area promises comfortable accommodations at the lowest possible price. Rooms are equipped with air conditioning, cable or satellite TV, in-room coffee and tea maker as well as complimentary Internet access and various standard amenities. At a starting rate of US$ 60 per night, travelers can enjoy the luxury they offer. The hotel further provides complimentary breakfast, usage of their game room, fitness equipments, laundry facilities, parking space and a pet-friendly atmosphere. In addition, business travelers can avail of their business center and 24-hour front desk service.

University Hotel & Suites is near the Cleveland Burke Lakefront Airport, Soldiers and Sailors Monument. Key Tower and Cleveland Convention Center is also a short distance away.

Red Roof Inn Cleveland – Independence

Red Roof Inn is arguably the only hotel in downtown Cleveland that allows children under the age of 17 to stay in for free, particularly when occupying the same room with an adult family member! Located off interstate 77, this inn offers a pet-friendly atmosphere with their newly renovated bedrooms and bathrooms. All room reservation comes with free local calls, expanded cable, data ports, complimentary coffee as well as cribs and snack centers. Moreover, late check-outs are accommodated given that rooms are available. Other amenities like hi-speed Internet access, premium TV channels, movies, games and music can also be granted upon request although additional fees may be applicable.

Room reservations starts at US$53 per night. You can also make reservations online.

Comfort Inn Downtown

Conveniently near the Playhouse Square Center, Wolsein Center of the Cleveland State University and Progressive Field, Comfort Inn Downtown, this hotel offers room at a starting price of US$ 99. This inn provides its quests with cable or satellite TV, in-room air conditioning and free coffee in every room. Additional services such as an in-bath whirlpool, kitchenette and multiple phone lines are subject to availability.

Room reservations come with a free deluxe continental breakfast, newspaper from Mondays to Fridays and access to a wireless hi-speed Internet. This downtown Inn Cleveland, offers its guests usage of their exercise room, copy services, laundry area, meeting rooms, indoor and outdoor parking though fees may apply. Reservations can also be made online.

Holiday Inn Express Hotel & Suites Cleveland – Downtown

Holiday Inn Express Hotel & Suites Cleveland resides in a historic 19th century building that was once called “The Guardian Bank Building”. This hotel in downtown Cleveland will not only provide guests easy access to Cleveland’s main attraction but it’s a momentous facility as well.

Located with in the financial district, it is walking distances from the Cleveland Browns Stadium, House of Blues, LeBron James and the Cleveland Cavaliers Q Arena. Moreover, the hotel offers vacation packages to the city’s major tourist destination like the Pickwick and Frolic Comedy Club and the Rock and Roll Hall of Fame,

Holiday Inn offers various rooms and services to cater to each traveler’s need. Guest rooms come with free continental breakfast, TV with cable, in-room pay-per-view and video games, hi-speed Internet access, a work desk, phone line and other standard amenities. Whirlpools, separate living rooms and other usage of their business center is available upon request.

Events and corporate meeting can also be hold at this hotel. They provide usage of fax machines, printers and copying services at their business center. Daily housekeeping and laundry services can also be availed. Children can spend their time in the game room featuring many game machines such as pin ball, racing and shooting game consoles and tables. Moreover, mothers and daughter can enjoy a day of pampering at Holiday Inn’s beauty salon.

Room rates starts at US$ 99 per night. Reservations can be also be made online.

Saving a Ton on Traffic – Best Deals Aren’t Downtown

 Downtown is the trendy place to be.  No matter what city you live in or near, the downtown area is where everything is concentrated.  You have businesses, clubs, restaurants, activities, stadiums, events- everything you could possibly want is downtown.  Because downtown is so central and so concentrated, it’s where everyone wants to be- including data centers and collocation facilities.

The High Price of Downtown
 
But downtown comes with its own host of problems.  The main disadvantage of downtown is the high cost of real estate.  Everyone wants to be there.  And because of this, companies have to pay a premium to locate downtown.   If rents rise, people are either forced to pay higher rent or leave the location that they perceive to be prime.
 
Unfortunately, this doesn’t help the consumer, especially when it comes to data centers and colocation.  Because these facilities are so specialized and require so much energy, power and infrastructure to run, they’re not likely to move locations if rents are raised too much.   In fact, it would be a disadvantage for downtown data centers to do so because of the costs associated with moving an entire data center and the inconvenience it would cause for the customers.
 
So, when rent goes up, colocation facilities are forced to pay.  In order to make up the costs, prices are raised or services are cut in order to maintain the same margin.
 
The Best Deals Aren’t Downtown
 
If you’re looking for the best deal on colocation, downtown is not the place to look.  The farther away you get from the city, the less expensive real estate is.   There are many reasons for this, but the point is that data centers don’t have to pay the high premiums for real estate.  Without these excess costs for rent, facilities are able to pass these savings onto customers.  Not only can they offer cheaper prices per rack, but they can also include more bandwidth and more services.  By locating away from downtown, you’ll get at least the same quality of service and in many cases you’ll get better service without having to pay the high prices that you do downtown.  
 
A sample price comparison of a facility located just outside the city center and a facility located right in the heart of downtown is as follows:
 
Downtown facility-

 ½ Rack- $650 (Does NOT include traffic)

Full rack- $1200 (Does NOT include traffic)
 
It is not possible to rent space in any smaller amounts.  It’s pretty much all or nothing, which doesn’t accommodate the needs of smaller businesses or allow for gradual expansion.  Other services include a power generator (which belongs to the building and therefore they don’t have complete control over its usage) and 100mps ports.  
 
Facility near, but not in, downtown-  
 
1/8 Rack- $175 (includes 50 GB traffic)

¼ Rack- $350 (includes 200 GB traffic)

½ Rack- $500 (includes 350 GB traffic)

Full rack- $900 (includes 800 GB traffic)
 
Other features include a power generator which is owned by the company allowing more control, owning their own facilities, 100 mbps ports and free internal traffic with an internet account.  
 
Savings Passed on to You
 
As you can see, facilities that are not located downtown can afford to pass on the savings to customers.  Not only is it less expensive to rent a rack, but it also comes with more features, such as included traffic and free internal traffic.  Not only that, but hosting away from downtown will save you on other costs you may not even have thought of such as not having to pay for parking.  All-in-all, regardless of where you’re located, it’s always much cheaper to host your servers outside of downtown than it is to host them right in the heart of downtown.